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Run TB in safe mode (hold Shift when you launch TB) and see if it makes any difference. Note also that when you click Get Messages, only the currently selected account is checked; click the drop-down to check a specific account or Get All New Messages (Shift+F5). The setting isn't present for folders that are automatically checked, such as Inbox. See the attached picture for the Properties window for a user-created folder. If these methods do not work, then contact the support team of your email provider. So, here are the solutions you solve the problem of the IMAP folder not syncing.
Why IMAP Folder is Not Properly Syncing?
Please report suspicious activity using the "Report Abuse" option. Windows 10 will reach EOS (end of support) reset cached Exchange mode on October 14, 2025. For more information, see this article.

Chosen Solution
A primary way to compromise an O36 user is phish a user, steal their creds, and connect via IMAP to get a copy of a whole mailbox. Upgrade to Microsoft Edge to take advantage Fix Outlook Not Opening After Windows Update of the latest features, security updates, and technical support. Intermedia has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support.
IMAP folder sync issue in the new Outlook (moved emails not syncing to webmail)
The responsables of the mail told us to move all the mails from past years to a new account to reduce it's size, but after doing that it doesn't seems to be working. This problem isn't anything new, this happens every year or so, but this time it just isn't getting fixed. By reporting abuse, a moderator will be asked to review the content of this interaction to take further action, if necessary. Some reference links I read thru though I don't fully understand all of what is being discussed. I have not tried the add-on yet I am going to experiment.
- Meanwhile, the "connecting" or "Checking for mail..." just stays on the bottom status bar of the mail app.
- I will try the safe starts and experiment with the buttons ans see if it improves.
- My VPN was working in the background, even though the file was closed.
- I have no firewall monitors running during the day that would interfere just the vpn.
- After instalation ios 18 all my accounts in mail app stopped to sync( including icloud mail).
- By reporting abuse, a moderator will be asked to review the content of this interaction to take further action, if necessary.
My accounts in Mail app stopped to sync post update
Simply making a change in Outlook does not in and of itself mean that anything has changed in Gmail. For example, you can disconnect from the Internet and make changes. Outlook needs to explicitly reach out to Gmail and communicate Outlook OST vs PST repair the changes you've made. I would suggest that frequent changes to folder contents on multiple devices will make it go wrong. Stack Exchange network consists of 183 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. This anomaly also occurs when using the hosting system (first type), using different names for inbound and outbound servers.

J.D. Power 2024 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For faster and more reliable delivery, add to your trusted senders list in your email software. EDIT - the folder check add-on is for older versions of TB. We will never ask you to call or text a phone number or share personal information.
